FHCN gets dual recognition by putting patients first
Family HealthCare Network has received two Gold Seals of Approval by The Joint Commission by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in ambulatory care organizations, and as a Primary Care Medical Home (PCMH) that is a special certification for accredited ambulatory care organizations that offer PCMH. The dual recognition demonstrates Family HealthCare Network’s dedication to continuous compliance with The Joint Commission’s state-of-the-art standards.
Family HealthCare Network is the only community health center in Tulare and Kings County to receive this dual recognition for its ambulatory care program and PCMH. There are only five other community health centers in California and only 45 other health centers with this unique dual recognition in the nation. Family HealthCare Network has been accredited by The Joint Commission for its ambulatory care program since 1997 and has since been successfully re-accredited.
In July 2012, Family HealthCare Network also became the first community health center in California to receive recognition by the National Committee for Quality Assurance (NCQA) as a Level-3 Patient-Centered Medical Home (PCMH). This is the highest level granted by the NCQA. “We recognize the Joint Commission’s accreditation as the Gold Seal of Approval® for providing safe, high quality patient care. Now by achieving the PCMH certification from The Joint Commission and the NCQA we are operating within a framework to provide the best care possible to our patients and the communities in Tulare and Kings Counties,” says Harry L. Foster, president and CEO for Family HealthCare Network.
The Patient Centered Medical Home is a an innovative program for improving primary care that focuses on organizing care around patients, working in teams and coordinating and tracking care over time. PCMH is a health care setting that facilitates partnerships between individual patients, and their personal physicians, and when appropriate the patient’s family. Care is facilitated by registries, information technology, and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner. Patients benefit from this model because they have increased access to the services of the clinician and interdisciplinary team including dental, behavioral health, nutritionists, and health educators; the care provided by other clinicians and facilities is tracked and coordinated; and evidence based treatment protocols guide their care. This care model also focuses on education and self-management by the patient.
“Organizations that pursue the PCMH option from The Joint Commission are demonstrating the highest commitment to delivering primary care in a comprehensive, coordinated and accessible model,” says Michael Kulczycki, executive director, Ambulatory Care Accreditation Program, The Joint Commission. “I commend FHCN for successfully achieving this pinnacle and for its dedication to continually improving patient care.”
Family HealthCare Network underwent a rigorous on-site survey January 15-18, 2013 to receive the dual recognition from The Joint Commission. A team of Joint Commission expert surveyors evaluated Family HealthCare Network’s compliance with standards of care specific to the needs of patients, including infection prevention and control, leadership and medication management, and compliance with standards related to how effectively the primary care clinician and the interdisciplinary team work in partnership with the patient to provide comprehensive, coordinated and patient-centered care.
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