Better Business Bureau says Big Baller Brand’s customer service is foul
Company has ignored customer complaints for months, missed Christmas orders, and has an F rating with BBB
FRESNO – The Better Business Bureau (BBB) is issuing a warning to consumers about Big Baller Brand, the Chino Hills, Calif. sporting goods company owned by LaVar and Tina Ball, the parents of Los Angeles Lakers guard Lonzo Ball. BBB began receiving numerous complaints last fall about unfilled and erroneous orders, and contacted the business to ask it to voluntarily address the pattern of complaints. After failing to get a response from the company or its owners, BBB posted an alert on the company’s BBB business profile.
Consumers who have reached out to BBB for assistance allege that items ordered are not shipped out in a timely manner; they don’t receive the items at all; they receive replica items that are not what they ordered; they can’t receive a refund; and they can’t reach anyone at the company to resolve the issues.
Since April 2017, Big Baller Brand has received 32 complaints and 44 negative customer reviews. Of those complaints, 12 have gone unanswered, and five were initially answered but never resolved. Big Baller Brand has an “F” rating, the lowest possible grade, based on the volume and pattern of complaints, as well as the unanswered complaints.
“This kind of unresponsive customer service is not acceptable for any business, let alone one that trades on the celebrity status of its owners to publicize its products,” said Blair Looney, president and CEO of BBB Serving Central California & Inland Empire Counties, which handles complaints against the company. “We contacted the company on November 8, 2017, and again on December 19, asking for their voluntary cooperation in addressing the pattern of complaints that we are seeing. As of today, they have not responded.”
For BBB’s tips on safe shopping online, go to BBB.org/shoppingonline.
One customer claims that after spending nearly $2,000 for a pair of ZO2 Wet Autograph shoes that were limited availability, they were unable to receive a refund once that product was deemed unavailable. After denying the customer a refund for months, the company finally issued an email asking the customer to “confirm their order.” The order was not what the customer had originally paid for.
Another customer alleges that the company gave them a fake USPS tracking number, and after a month they still hadn’t heard back from the business regarding a refund or shipment date. Currently, consumers have reported to BBB over $5,000 in losses. A number of consumers mention in their complaints and customer reviews that the products they ordered were intended to be Christmas presents.The company’s web site does not list a phone number or an email address; instead it displays a box where consumers are prompted to enter their name, email, phone number and message before hitting “send.”